Delivery & Returns

Payment

Our online range can be purchased by Visa, Mastercard or Debit card only (Sorry, no American Express or Diners Club Cards accepted)

All of our products and shipping charges are priced in New Zealand Dollars (NZD) and are GST inclusive.

Once you have placed an order, a confirmation email will be sent to you with your order receipt and confirmed shipping address.  Your order will then be dispatched from our store in Christchurch. 

Orders will not be dispatched until payment is received in full. If your nominated credit card is declined, the order will not be dispatched.  Baby Belle reserves the right to cancel any payments deemed suspect or fraudulent. 

It is very important that you check all order and address details before you purchase. Our courier company is unable to deliver to PO boxes. We only deliver to physical addresses.  If you have any issues with your order do not hesitate to contact us and we will do our best to find a resolution for you.

 

Delivery

We want to make our online shopping process as smooth as possible for you. 

 

Within New Zealand

For purchases under $200* there is a delivery charge of $5 in Canterbury, $10 for the South Island and $15 for the North Island. If you spend over $200*, delivery is free (Within New Zealand Only).  The shipping cost will be automatically added to your order at the checkout process.  

Once your order has been dispatched from our store we will send you another email with a tracking number and contact details for our courier company, so you can track your parcel's progress.   

Delivery usually takes between 3-5 working days (excluding weekends or public holidays) from the time of dispatch.  Rural deliveries please allow up to another 2 working days.  Deliveries will only be processed and dispatched between Monday and Friday 9am-4pm.  If you have not received your order after 5 working days (excluding weekends and public holidays) rural deliveries after 7 days (excluding weekends and public holidays) then please don’t hesitate to contact us and we will sort it out for you. 

In the very rare event that an item/s are delayed or out of stock, we will email you straight away and endeavour to find the best solution for you.

 

International Shipping 

For international shipping please contact Baby Belle to place your order.

 

Returns/Exchanges

We hope you love your new purchases, but for any reason you are not happy with your purchase, simply return them to our store, unworn, with proof of purchase within 30 days of receiving them and we'll give you either a Full Refund of the original purchase price (Excluding Original Postage Charges), or Exchange your item for another size, colour or style depending on availability online.  Some of our brands are external, please do not send your purchase back to the manufacturer we will sort it for you.  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at deanne@babybelle.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at deanne@babybelle.co.nz and send your item to: 150 Cashmere Road, Cracroft Christchurch Canterbury NZ 8025.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 150 Cashmere Road, Cracroft Christchurch Canterbury NZ 8025

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Important to Note

Postage costs to return a product for a Refund or Exchange are covered by you, the customer.   Postage costs for the Items coming back to you for an Exchange from our distribution centre are covered by us.

Baby Belle endeavours to get exchanged products back to you between 3-5 working days within New Zealand (excluding weekends or public holidays) from the time of dispatch.  Rural deliveries please allow for up to another 2 working days.

We will send you email notification when we have received your returned item(s) and advise if there are any issues surrounding the refund.

Baby Belle will refund you as quickly as possible. It may take 2-10 working days to process, depending on your debit or credit card company. We are not responsible for any delays that may occur with your bank during the refund process.

Baby Belle has the right to decline returns if the product is not returned within 30 days of originally receiving your order, if the products are returned in a worn condition or if the products do not have original proof of purchase.

Baby Belle does not accept responsibility for lost items in transit being returned.  We recommend you use a postage company that is reputable and can be tracked if in any doubt.

 

If you have any queries or problems at all, please do not hesitate to contact us and we will endeavour to resolve the issue.